Refund policy

Thank you for shopping with Vontasi. We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in accordance with the policy below.

1. Return Period

You have 14 days from the date you receive the last item in your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and any promotional items received with the purchase.

2. Free Return Shipping

We provide free return shipping for all eligible returns.

Once your return request is approved, we will provide instructions for returning your item.

3. Non-Returnable Items

The following items cannot be returned unless they are defective or incorrect:

  • Gift cards.
  • Downloadable digital products.
  • Personalized or custom-made items.
  • Products damaged through misuse, negligence, or normal wear and tear.
  • Hygiene or personal care products that have been opened, where applicable.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the problem.

We will resolve the issue as quickly as possible by offering a replacement, exchange, or full refund where appropriate.

5. Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. The exact time may vary depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.

7. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, you may return it after delivery according to this Return Policy.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Vontasi

Email: m33475663@gmail.com

Phone: +49 221 5991864

Address: Longericher Straße 520, 50739 Köln, Germany